Refund policy
Refund & Returns Policy
At Artisan Wick, we take pride in the quality of our candles and want you to have the best experience with every order.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, we’ve got you covered.
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Please contact us within 48 hours of delivery
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Include your order number and clear photo or video evidence of the issue
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Once reviewed, we will offer either a replacement or a full refund
In most cases, you will not be required to return the item.
Non-Refundable Situations
Due to the nature of our products, we are unable to offer refunds or returns for:
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Change of mind after purchase
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Scent preference or personal dislike
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Used or partially burned candles
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Minor variations in colour or finish (as our candles may be handmade)
Order Issues
If you believe you’ve received the wrong item, please reach out to us within 48 hours of delivery, and we’ll resolve this for you as quickly as possible.
Late or Missing Refunds
If your refund has been approved, it will be processed back to your original payment method. Please allow a few business days for it to appear in your account.
Contact Us
For any issues or questions, please contact us at:
info@artisanwick.co.uk
We’re always happy to help and will do our best to resolve any concerns quickly.
Thank you for supporting Artisan Wick.