About us

Welcome to Artisan Wick, where we pride ourselves on delivering exceptional quality at an unbeatable price. Based in the heart of London, our small business is dedicated to crafting artisanal products that enhance your life and elevate your space. Each item is thoughtfully made with care and precision, reflecting our commitment to excellence. We believe that everyone deserves access to high-quality goods without breaking the bank, and we are here to provide exactly that. Thank you for choosing Artisan Wick, where quality meets affordability, right here from London.

Crafting Unique Marbled Candles

Turning wax into works of art 🕯️ | Artisan Wick - Unique marbled candles to brighten your space and your mood. Handmade with passion and care.

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Customer Care instructions

SHIPPING INFORMATION

Processing & Shipping Times

We take pride in crafting high-quality marbled candles, and each order is carefully prepared before shipping.

Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Time: We ship all orders via Royal Mail 2nd Class, with an estimated delivery time of 2 business days after processing.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

Free shipping on orders over £40 (UK only).

For orders under the free shipping quota, shipping costs £4

Lost, Stolen, or Delayed Packages

Once your order leaves our facility, it is in the hands of Royal Mail. If your package is lost or delayed, please check your tracking details and contact Royal Mail directly. If you need assistance, feel free to reach out to us at [your email/contact info].

International Shipping

At this time, we only ship within the UK. Stay tuned for updates as we expand our shipping options!

Address Changes & Order Modifications

If you need to update your shipping address, please contact us at shop@artisan-wick.co.uk within 12 hours of placing your order. Once an order has been processed, we cannot make any changes.

Returns & Exchanges

We do not accept returns on used candles for safety reasons. If your candle arrives damaged or incorrect, please email us at shop@artisan-wick.co.uk with photos, and we’ll be happy to assist you!